Client's Charter Achievement

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1.ITEM: COMPLAINTS AND FEEDBACKS

A. The feedback for complaints will be presented to the complainant within 2 weeks from the date the complaints were received.

No.

Item

Month (Total)

Jan FebMacAprMayJunJulAugSeptOctNovDec
1 RECEIVED COMPLAINTS      4                  
2 RESOLVED ACCORDING TO THE CLIENT CHARTER      3                  

 

2.ITEM : BUILDING PLANS

A. Approve applications for schemed and business premise building plans building plans under within 4 weeks from the date of compliance of the conditions accompanied by received the receipt of the completed documents.

No.

Item

Month (Total)

Jan FebMacAprMayJunJulAugSeptOctNovDec
1 BUILDING PLAN APPLICATIONS RECEIVED                        
2 RESOLVED ACCORDING TO THE CLIENT CHARTER                        

 

B. Issue results of the non-schemed building plans ( 4 Units and below ) within 4 weeks from the date of compliance of the conditions.

No.

Item

Month (Total)

Jan FebMacAprMayJunJulAugSeptOctNovDec
1 BUILDING PLAN RESULTS                        
2 RESOLVED ACCORDING TO THE CLIENT CHARTER                        

 

C. Issue results of the extension and modification plans for buildings within 4 weeks from the date of compliance of the conditions.

No.

Item

Month (Total)

Jan FebMacAprMayJunJulAugSeptOctNovDec
1 RESULTS OF THE EXTENSION AND MODIFICATION PLANS                        
2 RESOLVED ACCORDING TO THE CLIENT CHARTER                        

 

D. Issue results of the building work permit plans within 2 weeks from the date of compliance of the conditions.

No.

Item

Month (Total)

Jan FebMacAprMayJunJulAugSeptOctNovDec
1 RESULTS OF THE BUILDING WORK PERMIT PLANS                        
2 RESOLVED ACCORDING TO THE CLIENT CHARTER                        

 

3. ITEM : LANDSCAPE PLANS

A . Ensure that landscape plan applications are approved within 10 weeks from the receipt date of the completed applications.

No.

Item

Month (Total)

Jan FebMacAprMayJunJulAugSeptOctNovDec
1 RECEIPT OF THE LANDSCAPE PLAN APPLICATIONS                        
2 RESOLVED ACCORDING TO THE CLIENT CHARTER                        

 

4. ITEM : CERTIFICATE OF FITNESS FOR OCCUPATION

A. Issue certificate of fitness for occupation for buildings within 14 days from the receipt date of completed applications.

No.

Item

Month (Total)

Jan FebMacAprMayJunJulAugSeptOctNovDec
1 CERTIFICATES ISSUED                        
2 RESOLVED ACCORDING TO THE CLIENT CHARTER                        

 

5. ITEM : ROAD AND GRASS CLEANING

A. Road cleaning works are conducted twice a week in the housing areas and on protocol roads as well as public areas.

No.

Item

Month (Total)

Jan FebMacAprMayJunJulAugSeptOctNovDec
1 EXECUTION OF ROAD CLEANING WORKS      31  28                
2 RESOLVED ACCORDING TO THE CLIENT CHARTER      8  6                

 

B. Grass-cutting works are conducted twice a month in the housing areas, protocol roads, roadsides and public areas.

No.

Item

Month (Total)

Jan FebMacAprMayJunJulAugSeptOctNovDec
1 GRASS-CUTTING WORKS      3  3                
2 RESOLVED ACCORDING TO THE CLIENT CHARTER      2  2                

 

6. ITEM : LOAN OF GOTONG ROYONG EQUIPMENT

A. The gotong royong equipments will be loaned upon request made a week prior to the event.

No.

Item

Month (Total)

Jan FebMacAprMayJunJulAugSeptOctNovDec
1 LOAN OF GOTONG-ROYONG EQUIPMENT      4  3                
2 RESOLVED ACCORDING TO THE CLIENT CHARTER      4  3                

 

7. ITEM: Licensing

A. Approve license applications within 1 month upon receipt of the completed application

No.

Item

Month (Total)

Jan FebMacAprMayJunJulAugSeptOctNovDec
1 LICENCE APPLICATIONS      10  8                
2 RESOLVED ACCORDING TI THE CLIENT CHARTER      10  8                

 

8. ITEM : COLLECTION AND TRANSPORTATION OF REFUSE
A. Provide refuse collection and transportation services daily from town and residential areas and once every 2 days in other areas.

No.

Item

Month (Total)

Jan FebMacAprMayJunJulAugSeptOctNovDec
1 REFUSE COLLECTION AND TRANSPORTATION SERVICES WITHIN A MONTH      31 28                 
2 RESOLVED ACCORDING TO THE CLIENT CHARTER      16  15                

 

9. ITEM : BILL ISSUANCE AND SUPPLIER PAYMENTS
A. Issue assessment tax bills before the month of February every year and delivering it to the addressee within 2 weeks.

No.

Item

Month (Total)

Jan FebMacAprMayJunJulAugSeptOctNovDec
1 ISSUANCE OF ASSESSMENT TAX BILLS     350                  
2 RESOLVED ACCORDING TO THE CLIENT CHARTER     126                  

 

10. ITEM: BILL ISSUANCE AND SUPPLIER PAYMENT.

Payments to suppliers will be made within 3 working weeks upon receipt of the completed document by the finance division.

No.

Item

Month (Total)

Jan FebMacAprMayJunJulAugSeptOctNovDec
1 PAYMENT TO SUPPLIERS                        
2 RESOLVED ACCORDING TO THE CLIENT                        

 

 

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MDHT logofooterHULU TERENGGANU DISTRICT COUNCIL,
21700 Kuala Berang,
Terengganu Darul Iman.

GENERAL LINE : 09-6811 149 / 466
FAX : 09-6811 655
E-MAIL : mdht@terengganu.gov.my
OPERATION HOURS : Sunday - Thursday | 8:00am - 5:00pm

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