Client's Charter

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Complaints and Feedbacks:
  • Feedbacks on complaints will be given to the complainant within 2 weeks from the complaint date.
  • Feedback on refuse complaints will be given immediately.

 

Building Plans
  • Approve applications for schemed and business premise building plans within 4 weeks after the compliance of conditions and the receipt of the completed document.
  • Issue results of the non-schemed application (4 units and below) within 4 weeks from the date of compliance of the condition.
  • Issue results on the building extension and modification plans within 4 weeks from the date of compliance of the condition.
  • Issue results for the building minor permit plans within 2 weeks from the date of compliance of the condition.

 

Landscape Plans.
  • Ensure that landscape plan applications are approved within 10 weeks from the date of receipt of completed applications.

 

Collection and Transportation of Refuse.
  • Provide daily refuse collection and transportation in town and residential areas and once every 2 days for other areas.

 

Road and Grass Cleaning.
  • The road cleaning works are conducted twice a week in residential areas and daily on protocol roads and public areas.
  • Grass-cutting works are conducted twice a month in housing areas, protocol roads, roadsides and public areas.

 

Licensing.
  • Approve licence applications within 1 month upon receipt of the completed application Bill issuance and Supplier Payment.

 

Bill issuance and Supplier Payment
  • Issue Assessment Tax bills before the month of February every year and delivered to the addressee within 2 weeks. 
  • Payments to suppliers shall be made within 3 working weeks upon receipt of the completed document by the Finance Division.
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MDHT logofooterHULU TERENGGANU DISTRICT COUNCIL,
21700 Kuala Berang,
Terengganu Darul Iman.

GENERAL LINE : 09-6811 149 / 466
FAX : 09-6811 655
E-MAIL : mdht@terengganu.gov.my
OPERATION HOURS : Sunday - Thursday | 8:00am - 5:00pm

Disclaimer : Hulu Terengganu District Council is not responsible for any loss or damage incurred from the use of information contained in this Portal.