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1.ITEM: COMPLAINTS AND FEEDBACKS

A. The feedback for complaints will be presented to the complainant within 2 weeks from the date the complaints were received.

NO.

ITEM

MONTH (TOTAL)

Jan

Feb

Mar

Apr

May

June

Jul

Aug

Sept

Oct

Nov

Dec

1 RECEIVED COMPLAINTS 4                      
2 RESOLVED ACCORDING TO THE CLIENT CHARTER 3                      

2.ITEM : BUILDING PLANS

A. Approve applications for schemed and business premise building plans building plans under within 4 weeks from the date of compliance of the conditions accompanied by received the receipt of the completed documents.

NO.

ITEM

MONTH (TOTAL)

Jan Feb Mar Apr May June Jul Aug Sept Oct Nov Dec
1 BUILDING PLAN APPLICATIONS RECEIVED                        
2 RESOLVED ACCORDING TO THE CLIENT CHARTER                        

B. Issue results of the non-schemed building plans ( 4 Units and below ) within 4 weeks from the date of compliance of the conditions.

NO.

ITEM

MONTH (TOTAL)

Jan Feb Mar Apr May June Jul Aug Sept Oct Nov Dec
1 BUILDING PLAN RESULTS                        
2 RESOLVED ACCORDING TO THE CLIENT CHARTER                        

C. Issue results of the extension and modification plans for buildings within 4 weeks from the date of compliance of the conditions.

NO.

ITEM

MONTH (TOTAL)

Jan Feb Mar Apr May June Jul Aug Sept Oct Nov Dec
1 RESULTS OF THE EXTENSION AND MODIFICATION PLANS                        

2

RESOLVED ACCORDING TO THE CLIENT CHARTER                        

D. Issue results of the building work permit plans within 2 weeks from the date of compliance of the conditions.

NO.

ITEM

MONTH (TOTAL)

Jan Feb Mar Apr May June Jul Aug Sept Oct Nov Dec
1 RESULTS OF THE BUILDING WORK PERMIT PLANS                        
2 RESOLVED ACCORDING TO THE CLIENT CHARTER                        

3.ITEM : LANDSCAPE PLANS

A . Ensure that landscape plan applications are approved within 10 weeks from the receipt date of the completed applications.

NO.

ITEM

MONTH (TOTAL)

Jan Feb Mar Apr May June Jul Aug Sept Oct Nov Dec
1 RECEIPT OF THE LANDSCAPE PLAN APPLICATIONS                        
2 RESOLVED ACCORDING TO THE CLIENT CHARTER                        

4.ITEM : CERTIFICATE OF FITNESS FOR OCCUPATION

A. Issue certificate of fitness for occupation for buildings within 14 days from the receipt date of completed applications.

NO.

ITEM

MONTH (TOTAL)

Jan Feb Mar Apr May June Jul Aug Sept Oct Nov Dec
1 CERTIFICATES ISSUED                        
2 RESOLVED ACCORDING TO THE CLIENT CHARTER                        

5. ITEM : ROAD AND GRASS CLEANING

A. Road cleaning works are conducted twice a week in the housing areas and on protocol roads as well as public areas.

NO.

ITEM

MONTH (TOTAL)

Jan Feb Mar Aor May June Jul Aug Sept Oct Nov Dec
1 EXECUTION OF ROAD CLEANING WORKS 31 28                    
2 RESOLVED ACCORDING TO THE CLIENT CHARTER 8 6                    

B. Grass-cutting works are conducted twice a month in the housing areas, protocol roads, roadsides and public areas.

NO.

SUBJECT

MONTH (TOTAL)

Jan Feb Mar Apr May June Jul Aug Sept Oct Nov Dec
1 GRASS-CUTTING WORKS 3 3                    
- RESOLVED ACCORDING TO THE CLIENT CHARTER 2 2                    

6. ITEM : LOAN OF GOTONG ROYONG EQUIPMENT

A. The gotong royong equipments will be loaned upon request made a week prior to the event.

NO.

ITEM

MONTH (TOTAL)

Jan Feb Mar Apr May June Jul Aug Sept Oct Nov Dec
1 LOAN OF GOTONG-ROYONG EQUIPMENT 4 3                    
2 RESOLVED ACCORDING TO THE CLIENT CHARTER 4 3                    

7. ITEM: Licensing

A. Approve licence applications within 1 month upon receipt of the completed application

NO.

ITEM

MONTH (TOTAL)

Jan

Feb

Mar

Apr

May

June

Jul

Aug

Sept

Oct

Nov

Dec

1 LICENCE APPLICATIONS 10 8                    
2 RESOLVED ACCORDING TI THE CLIENT CHARTER 10 8                    

8. ITEM : COLLECTION AND TRANSPORTATION OF REFUSE

A. Provide refuse collection and transportation services daily from town and residential areas and once every 2 days in other areas.

NO.

ITEM

MONTH (TOTAL)

Jan Feb Mar Apr May June Jul Aug Sept Oct Nov Dec
1 REFUSE COLLECTION AND TRANSPORTATION SERVICES WITHIN A MONTH 31 28                    
2 RESOLVED ACCORDING TO THE CLIENT CHARTER 16 15                    

9. ITEM : BILL ISSUANCE AND SUPPLIER PAYMENTS
A. Issue assessment tax bills before the month of February every year and delivering it to the addressee within 2 weeks.

NO.

ITEM

MONTH (TOTAL)

Jan Feb Mar Apr May June Jul Aug Sept Oct Nov Dec
1 ISSUANCE OF ASSESSMENT TAX BILLS 350                      
2 RESOLVED ACCORDING TO THE CLIENT CHARTER 126                      

10. ITEM: BILL ISSUANCE AND SUPPLIER PAYMENT

A. Payments to suppliers will be made within 3 working weeks upon receipt of the completed document by the finance division.

NO.

ITEM

MONTH (TOTAL)

Jan Feb Mar Apr May June Jul Aug Sept Oct Nov Dec
1 PAYMENT TO SUPPLIERS                        
2 RESOLVED ACCORDING TO THE CLIENT