Complaints and Feedbacks:
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Feedbacks on complaints will be given to the complainant within 2 weeks from the complaint date. |
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Feedback on refuse complaints will be given immediately. |
Building Plans
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Approve applications for schemed and business premise building plans within 4 weeks after the compliance of conditions and the receipt of the completed document. |
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Issue results of the non-schemed application (4 units and below) within 4 weeks from the date of compliance of the condition. |
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Issue results on the building extension and modification plans within 4 weeks from the date of compliance of the condition. |
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Issue results for the building minor permit plans within 2 weeks from the date of compliance of the condition. |
Landscape Plans
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Ensure that landscape plan applications are approved within 10 weeks from the date of receipt of completed applications. |
Collection and Transportation of Refuse
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Provide daily refuse collection and transportation in town and residential areas and once every 2 days for other areas. |
Certificate of Fitness for Occupation
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Issue certificate of fitness for occupation for buildings within 14 days from the date of receipt of the completed applications. |
Road and Grass Cleaning
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The road cleaning works are conducted twice a week in residential areas and daily on protocol roads and public areas. |
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Grass-cutting works are conducted twice a month in housing areas, protocol roads, roadsides and public areas. |
Loan of Gotong Royong Equipments
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Gotong royong equipments will be loaned upon request made a week prior to the event. |
Licensing
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Approve licence applications within 1 month upon receipt of the completed application |
Bill issuance and Supplier Payment
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Issue Assessment Tax bills before the month of February every year and delivered to the addressee within 2 weeks. |
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Payments to suppliers shall be made within 3 working weeks upon receipt of the completed document by the Finance Division. |
