Clients Charter

Complaints and Feedbacks:

	Feedbacks on complaints will be given to the complainant within 2 weeks from the complaint date.
	Feedback on refuse complaints will be given immediately.

Building Plans

	Approve applications for schemed and business premise building plans within 4 weeks after the compliance of conditions and the receipt of the completed document.
	Issue results of the non-schemed application (4 units and below) within 4 weeks from the date of compliance of the condition.
	Issue results on the building extension and modification plans within 4 weeks from the date of compliance of the condition.
	Issue results for the building minor permit plans within 2 weeks from the date of compliance of the condition.

Landscape Plans

	Ensure that landscape plan applications are approved within 10 weeks from the date of receipt of completed applications.

Collection and Transportation of Refuse

	Provide daily refuse collection and transportation in town and residential areas and once every 2 days for other areas.

Certificate of Fitness for Occupation

	Issue certificate of fitness for occupation for buildings within 14 days from the date of receipt of the completed applications.

Road and Grass Cleaning

	The road cleaning works are conducted twice a week in residential areas and daily on protocol roads and public areas.
	Grass-cutting works are conducted twice a month in housing areas, protocol roads, roadsides and public areas.

Loan of Gotong Royong Equipments

	Gotong royong equipments will be loaned upon request made a week prior to the event.

Licensing

	Approve licence applications within 1 month upon receipt of the completed application

Bill issuance and Supplier Payment

	Issue Assessment Tax bills before the month of February every year and delivered to the addressee within 2 weeks.
	Payments to suppliers shall be made within 3 working weeks upon receipt of the completed document by the Finance Division.